Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
Shipping Charges-Continental US Only (48 States)
** Free Shipping on all orders over $150.00 via Ground Delivery within the Continental United States. You will not receive Free Shipping on your order if cancellations or returns reduce the total amount purchased to less than $150.00. Does not apply to previous orders. Actual freight charges will be applied to all shipments where returns reduce the amount purchased to $150.00.
Priority Mail, 2nd Day Air charges to Alaska, Hawaii, and Puerto Rico shipping and handling will be charged on actual weight of carton.
Canadian and International Orders: Shipping charges will be calculated on the actual weight of shipment. We will notify you of the shipping cost before the order is processed.
International orders must meet a minimum of $100.00 to qualify for international shipment.
International Information: We will not ship merchandise to a domestic location with an international billing address. Please call for additional information. International shipments must meet $100 minimum.
Our website automatically calculates domestic shipping prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Eldridge Textile Home Guarantee: If you are not satisfied with your purchase, please return promptly in its original condition and we will gladly exchange the item or refund your money.
Special order items, denoted with a * are not returnable.
Ordering: At Eldridge, all merchandise is strictly first quality. Items in stock are shipped within 72 hours. Items out of stock are backordered and billed at the time of shipping. Please note, items denoted by a * are special order items only and cannot be returned. Please allow 4-6 weeks for any special order items to arrive. New Jersey State residents will be charged the applicable sales tax after shipping charges are added.
Return Policy: You may return any item for an exchange, refund, or a credit to your charge account less actual shipping and handling charges incurred by Eldridge Textile Home. All returns must be accompanied by a Return Authorization (RA) number. To obtain an RA number, please call Customer Service at 800-635-4399 between the hours of 9:30 AM and 5:00 PM EST (Monday - Friday) or e-mail your request to firstname.lastname@example.org. Note: We do not charge a re-stocking fee. Items must be returned in their original packaging, within 30 days of delivery, with a copy of your receipt to ensure proper credit. We cannot accept returns of items that are used, laundered, soiled, or cut fabrics sold by the yard. Items that are special order are not returnable. Health regulations do not permit us to accept open packages of sheets or pillowcases for credit or refund. Ship returns prepaid and insured to the address indicated in the Return Authorization. Please write your RA number clearly on the outside of the package. Items returned without an RA number will be refused.
Internet Orders: You may order direct through our Internet site 24 hours a day, year round. All Credit Card transactions are encrypted and cannot be monitored by a third party. We utilize 128 bit encryption to insure your security and privacy. Items denoted by a * are special order items only and cannot be returned. Please allow 4-6 weeks for any special order items to arrive.
Swatch Request: Fabric Swatches are available for most patterns. Please e-mail email@example.com, include the pattern name and your mailing address.
How to Reach Us - Questions and Inquiries:
* By Telephone: 732-544-4550 Mon through Fri 9:30 AM - 5:00 PM EST.
* By Mail: Eldridge Textile Company, 11 South Main Street, Marlboro, NJ 07746 * E-mail Customer Service (firstname.lastname@example.org) and we will reply promptly.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|