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|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.|
|What is the return policy?|
|Eldridge Textile Company Guarantee: If you are not satisfied with your purchase, please return promptly in its original condition and we will gladly exchange the item or refund your money.
Special order items, denoted with a * are not returnable.
Ordering: At Eldridge, all merchandise is strictly first quality. Items in stock are shipped within 72 hours. Items out of stock are backordered and billed at the time of shipping. Please note, items denoted by a * are special order items only and cannot be returned. Please allow 4-6 weeks for any special order items to arrive. New Jersey State residents will be charged the applicable sales tax after shipping charges are added.
Return Policy: You may return any item for an exchange, refund, or a credit to your charge account less actual shipping and handling charges incurred by Eldridge Textile Company. All returns must be accompanied by a Return Authorization (RA) number. To obtain an RA number, please call Customer Service at 800-635-4399 between the hours of 9:00 AM and 5:30 PM EST (Monday - Friday) or e-mail your request to email@example.com. Note: We do not charge a re-stocking fee. Items must be returned in their original packaging, within 30 days of delivery, with a copy of your receipt to ensure proper credit. We cannot accept returns of items that are used, laundered, soiled, or cut fabrics sold by the yard. Items that are special order are not returnable. Health regulations do not permit us to accept open packages of sheets or pillowcases for credit or refund. Ship returns prepaid and insured to the address indicated in the Return Authorization. Please write your RA number clearly on the outside of the package. Items returned without an RA number will be refused.
Internet Orders: You may order direct through our Internet site 24 hours a day, year round. All Credit Card transactions are encrypted and cannot be monitored by a third party. We utilize 128 bit encryption to insure your security and privacy. Items denoted by a * are special order items only and cannot be returned. Please allow 4-6 weeks for any special order items to arrive.
Swatch Request: Fabric Swatches are available for most patterns. Please e-mail firstname.lastname@example.org, include the pattern name and your mailing address.
How to Reach Us - Questions and Inquiries:
* By Telephone: 732-544-4500 Mon through Fri 9:00 am - 5:30 pm EST.
* By Mail: Eldridge Textile Company, 22 Meridian Road #3, Eatontown, NJ 07724
* E-mail Customer Service (email@example.com) and we will reply promptly.